Shipping Policy
We ship all our orders as soon as possible. If order is placed before 12pm we try our best to ship it the same day or else it'll be shipped on the next working day.
Time duration:
Metro cities - 5-6 working days once shipped.
North east states - 8-9 working days.
Remote areas - 10-11 working days.
Our Delivery partners - Fed ex, Delhivery, DTDC & Ekart logistics.
Extremely remote areas - India Post.
Note - We use third party courier services for the delivery of our products. If you want the shipment on urgent basis, please place your order based on the timelines given above to get on time delivery.
Return Policy
Skateboard completes :
The product return window for our completes is 3 days after delivery. Executing returns on completes will be more supervised for damages if any and can take a bit longer to execute the return. If you find any manufacturing defect in our board then the replacement window is 10 days and we will replace that particular part of the skateboard free of cost.
Return window - 3 days (after delivery of the shipment)
Replacement window(for defect) - 10 days (after delivery of the shipment)
Returns will be only valid if the product is not used. Skateboard should be in original mint condition in the sealed box. Refund will be initiated only after checking the product when received. For manufacturing defects that particular part will be sent to you free of cost as a replacement. Following are the 2 cases that can occur for returns.
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Case 1 - You receive the box(Sealed), and want to return it.
The box should not be opened. We will ask for images before executing returns for the same. We will arrange the return shipping for your order(except for India post orders), Delivery guy will come to pick it up in 2-3 days. Once it is delivered to our warehouse, an inspection will be done. If everything is as per our conditions refund will be initiated.
Note - A shipping charge of Rs500/- will be deducted from the total amount to be refunded.
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Case 2 - You use the product and find a particular part has some issue. Free replacement will be done for that particular part. The window for replacement is 10 days after the board is being delivered(it's extremely rare you will get a defective part, but in case you do, we have got you covered.
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Decks :
Our decks come with heat shrink wrap. So if the Deck is removed from the heat shrink wrap we cannot accept returns for the deck. To execute return put the deck(deck should be intact inside the heat shrink warp) in the box, we will initiate the return pick for the same. The delivery partner will come to pick up the order in 2-3 days. Once it is received in our warehouse, the product will be inspected and a refund will be initiated.
Note - A shipping charge of Rs350/- will be deducted from the final amount to be refunded.
Return window - 10 Days (after delivery of the shipment)
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Cancellation before shipping :
A full refund (for prepaid orders) will be provided if the product is not shipped.
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Cancellation while in transit :
Once shipped it's tough to cancel the order as our delivery partner takes the charge of our shipment. Write to us if you want to cancel your order while in transit through email ID - hamzakhan.103@gmail.com or call/whatsapp us on 8106558431. Cancellation of order while in transit will vary from case to case. If in case product gets delivered, you will have to follow our returns guidelines mentioned above.
Cancellation by Wallride skateboards :
Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.